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E: info@northernprintsolutions.co.uk

T: (0191) 411 1698

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Last Updated: 22nd May 2018

Thank you for visiting Northern Print Solutions Limited.

Your privacy is important to us. This Privacy Policy is where we explain to you what personal information is collected when you visit our site and purchase goods and services from us. This policy also explains how your personal information is collected, how we may use that information, where we store it, how long we store it for, and how we protect it. We will also explain your rights in relation to your personal information.

Please read the following carefully to understand our views and practices regarding your personal information and how we may collect it and treat it.

For convenience, we have divided our data protection policies into three separate pages:

  • 1.Our Privacy Policy
    This policy explains generally how we collect, use, store, and protect your personal information.
  • 2.Our Cookie Policy
    Our Cookie Policy is available on request and explains more about how we may collect personal information about you via cookies (it also explains what cookies are).
  • 3.Our Retention Policy
    You can find out how long we may hold onto your personal information on request.

If you have any questions please do not hesitate to contact us at info@northernprintsolutions.co.uk or, if you prefer to call or write to us, then you can find our contact details at the bottom of this page.

WHO WE ARE

We are Northern Print Solutions Limited. We are registered in England & Wales as a limited liability company. Our registered number is 07566452 and our registered office is at Kenmar House, Haggs Lane, Lamesley, NE11 0EY. For  the purposes of this Privacy Policy, it’s just easier if we refer to ourselves as “we”.

WHAT THIS PRIVACY POLICY GOVERNS

This Privacy Policy applies to our site, www.northernprintsolutions.co.uk including our specialist business division Trade Print Solutions, and any goods and services that we may provide to you through our site or any of our businesses (we’ll just call these “our services” for short).

In the context of this Privacy Policy “personal information” means information which, on its own or in combination with other information, can be used to identify you, in particular by reference to an identifier such as your name, your address, or location data.

Provided that you consent to us collecting your personal information when you visit our site or purchase goods or services from us then this Privacy Policy will govern how we may use that personal information.

Because we are a business located in England & Wales the personal information that you give us or that we collect from you will be held under English data protection legislation (but we’ll just refer to this as “the legislation”).

The legislation requires that we tell you that we are a data controller for your personal information or, in other words, we determine the purposes for which and the manner in which any of your personal information are, or are to be, processed by us.

HOW YOU CONSENT TO US COLLECTING YOUR PERSONAL INFORMATION

You can consent to us collecting your personal information in two (2) different ways, either through our site or when you purchase goods and services from us.

Our website

When you visit our site you should see a pop-up at the bottom of your screen directing you to this Privacy Policy and our Cookie Policy.

By clicking or selecting the “I Agree” button that appears in the pop-up then you are demonstrating to us that you are freely giving us informed and specific consent for us to collect and process your personal information for the purposes specified in this Privacy Policy and you are accepting and consenting to the practices described.

If you do not see a pop-up at the bottom of your screen then you may have already accepted our Privacy Policy and our Cookie Policy. You may also be using a pop-up blocker or similar tools that may prevent this policy from being brought to your attention. Please ensure that any pop-up blockers are disabled when you use our site. We cannot be held liable to you if you use pop-up blocks or similar tools that prevent us from complying with our obligations under the legislation.

There is still some information that we may automatically collect about you – this normally isn’t personal information but rather technical information sent by your device and used to connect your computer, tablet, or mobile device to the Internet, including your browser type and version, the time when you visit our site, your time zone setting, certain browser plug-in types and versions, operating system and platform. This type of information is sent by you to our site automatically and it isn’t something that we can prevent. We only use this information to administer our site including troubleshooting, load testing, traffic throughput, data analysis, performance testing, and for anonymised research and statistics purposes that we only use internally. 

Goods and Services

If you are one of our customers or our suppliers then, as part of the contractual arrangements between you and us, we will include a copy of this Privacy Policy. You will be required to read, understand, and accept the terms in this Privacy Policy before we can collect your personal information and before we can provide you with goods and services. It is important to understand that, as a business, we require certain pieces of personally identifiable information from you in order to provide you with goods and services, to protect our business, and to meet certain legal and contractual obligations.

We will only hold your personal information as detailed in our Retention Policy.

INFORMATION WE MAY COLLECT

If you consent to us collecting your personal information then we may process the following data about you:

Information you give to us:

You may give us personal information about you by filling in forms on our site, entering into a contract with us, completing various paper-based forms, and by corresponding with us by phone, e-mail or otherwise. This includes information you may provide to us when you register to use our site, receive goods and services from us, search our site, enter a competition, promotion or survey, and when you report a problem with our site.

The information you give us may include:

  • Your name
  • Address
  • E-mail address
  • Phone number
  • IP address
  • Financial and credit card information
  • Personal description and
  • Photographs and/or videos.

Information we collect about you

Our website

When you visit our site we may collect information about you, including which pages you have visited (including date and time) which services and pages you viewed or searched for, page response times, download errors, files downloaded, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from a page and any phone number used to call our customer service number.

The purpose of this information is to allow us to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, improving our site to ensure that content is presented in the most effective manner for you and for your computer, and as part of our efforts to keep our site safe and secure.

Goods and Services

If you are one of our customers or suppliers when we may collect information about you during the registration and negotiation process. We may also collect information about you as part our service offerings, for example, we may ask for details about recipients of goods. The purpose of this information is to allow us to protect you with the goods and services agreed in the contract between you and us or in accordance with any orders that you may have made with us. We use this information to fulfil our contractual obligations, to meet our own legal requirements as a business, and to better understand your business and how we can best serve your requirements.

Information we receive from other sources:

Data collected from any of the other businesses divisions that we operate, for example Trade Print Solutions, may be shared internally and combined with data collected by our other businesses. We are also working closely with third parties (including, for example, sub-contractors in technical, payment and delivery services, analytics providers, search information providers, and credit reference agencies) and may receive information about you from them.

HOW WE MAY USE YOUR PERSONAL INFORMATION

When you give us your personal information then we may use it to:

  • 1.Carry out our obligations from any contracts entered into between you and us and to provide you with information that you request from us.
  • 2.Provide you with information about our goods and services.
  • 3.Ensure that content from our site is presented in the most effective manner for you and for your computer.

If you provide us with your e-mail, telephone or mobile number then we may contact you by these electronic means (e-mail or SMS). However, we will not use your personal information for marketing purposes without your express consent.

If you do not wish to receive any information by electronic means then please get in touch with us.

Marketing

If you opt-in to receive information about us then, depending on what personal information we hold about you, we may decide to contact you via:

  • E-mail
  • SMS
  • Telephone or
  • Post.

You may opt-in to receive general business or product information or we may ask you to opt-in on a case by case basis.

We will do our best to let you know what method or methods of communication we will use. Don’t forget, you can always opt-out from receiving communications from us after you have opted-in or you can tell us that you only want to receive communications in a particular manner, or about a particular element of our business. Depending on the type of campaign we might give you the ability to select how you would like to be contacted but this might not always be possible due to technical issues.

If you opt-in to receive communication then we may need to pass your personal information to select third parties who are responsible for facilitating communication with you on our behalf. For example, we may need to pass some of your personal details if you wish to be contacted via SMS because we need to partner with a third party business to provide us with this ability.

The third parties that we use are as follows:

  • 1.Google
    Purpose: Analytical Tracking
    Information Passed: IP Address and Language
    Find their Privacy policy [HERE]
  • 2.Lead Forensics
    Purpose: B2B Analytical Tracking
    Information Passed: IP Address and Language
    Find their Privacy policy [HERE]
  • 3.MailChimp
    Purpose: Email List Building
    Information Passed: First Name, Last Name & Email Addresss
    Find their Privacy policy [HERE]

If you have opted-in to receive communications but that organisation is not listed above then this might be because we are using that organisation or service on a one-off basis – in which case, we will let you know. If you are unsure then please get in touch with us.

The purpose of opting into receiving communications from us is to help us better understand you, engage with you, share details about Northern Print Solutions Limited and to assist us in providing the types of communications that you wish to receive from us. We will not knowingly sell your personal information for marketing purposes or pass your personal information to third parties.

If you are receiving communications from us in error or you have opted-out then please get in touch with us and we apologise for any inconvenience caused.

 

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